OpenMarketing
  • business models
  • July22nd

    HIP Investors which stands for Human Impact + Profit

    Now it is true that my daughter Sasha is interning there this summer. But it is also true that the company was written up in Fast Company earlier in the year and the founder is working on a book on their approach to scoring companies based on their contribution to human impact + profit. Normally, investing in companies based on any criteria other than risk and return is a bad idea, however we don’t live in normal times. During the last few years, companies that scored well on human impact + profit also delivered exceptional return to investors – well above the S&P. HIP Investors is still working on its product and not yet accepting investors – still this is one to watch.

    Relevant Links
    HIP Investor
    Fast Company Article – illustrating the HIP portfolio approach applies to oil
    What’s Your Green Strategy

  • February29th

    Over at Tech Crunch, talking about a company called Kluster which just launched in open beta.

    Kluster, … is designed so that companies can offer cash rewards for each phase of a project. Participants who back the winning idea get to share the reward. Projects can range from creating logos and marketing campaigns to designing a product. Participants start off with points, or “Watts,” that they can invest in different projects. Explains Kaufman:

    “Our Watt system is like a currency. You get a certain amount of Watts. As you do more things you get more Watts. Instead of voting on ideas, you invest your Watts in concepts you like.

    So if a company decided to offer $5,000 for the best new logo to come out of Kluster, some graphically-inclined members might upload a few sketches. Other members could then invest Watts in the design they think is best suited for the company’s product, make suggestions for improvements, or upload their own variation of the logo. Whichever logo gets picked by the company at the end wins the $5,000, which is distributed to all the members who backed that particular logo based on how much they contributed to the idea, how early they got behind it, and what percentage of their total Watts they put at risk. Kluster computes what your stake is in any given project.”

    Watts are never directly convertible into dollars, but they do influence how much of a cash reward each member is entitled to. At the end of each phase, all the Watts invested in the losing ideas are redistributed proportionately to the investors in the winning idea. As people collect more Watts, they gain standing in the community and have more to invest in subsequent projects.

    What I Think
    The problem with these and similar ideas is that the success of the underlying business depends on getting to critical mass. Kluster seems to have spent a great deal of time thinking through how to make their currency appealing to a mass market of creative types and also how to create an ecosystems around its site. It remains to be seen whether Kluster – which is launching at the TED Conference will attract enough followers to create a vibrant community as needed to make wattage take off as a currency. The site itself is very appealing and the founders have obviously spent a lot of time thinking through how to use great design to appeal to “connected creatives” as the target demographic.

    Relevant Links

  • January29th

    Great article on Slate showcasing how IKEA is like Facebook because both companies have business models that are based on having their customers co-create value. In IKEA’s case the value co-creation comes from enlisting their customers to build furniture.

    I’m not convinced that Facebook’s value comes from co-created value. Instead what sets Facebook apart – at least – is the fact that its web strategy is multi-threaded. It relies on crowd sourcing – to reduce the cost of content and/or other manufacturing costs – and mass customization – to ensure that the resulting products meet the needs of the widest possible audience. These two strategies TOGETHER are what have given IKEA’s business model longevity and make Facebook much more valuable as a platform than any of the other social networking platforms.

    Whatever you call it … there’s more going on here than meets the eye. With value-co-production Ikea is not only offering consumers a discount to build their own furniture. But it means much more: Ikea recruited its customers to the idea that they could not only put up shelves, but also design their own stylish living spaces, equipping them with tape measures and printing almost 200 million catalogs that also serve as design manuals. It also devoted huge energies to helping its suppliers and designers play their part. … Rather than passively buying what the suppliers offered and reselling it, Ikea provided suppliers with technical assistance, equipment, guidance on standards, and even a kind of dating service that introduced them to new business partners.”

    Tim Hart of Slate goes on to argue that “Not many technology companies have succeeded in mobilizing an army of “value co-producers” in the same way. Microsoft is the most important exception, creating a platform that supports—and is supported by—the efforts of countless other software companies. Game-console manufacturers live or die with the companies that produce the games. And eBay is an old-school dot-com company that has created a near-unassailable position: The buyers go there because the sellers go there, and vice versa.

    Whatever you call it – value co-production – or a web strategy that is multi-threaded, relying on crowd sourcing and mass customization – it is true that Facebook, like Ikea—and like Microsoft—has mobilized an army of independent suppliers. In Facebook’s case, they are developers who produce applications that can be plugged into the Facebook platform. In all these cases, the idea is the same: If Facebook (or Ikea) can woo the customers, independent suppliers will be queuing up to help, and if the independent suppliers are queuing up, Facebook (or Ikea) should be able to woo the customers. It’s for this reason – Facebook as a platform for crowd sourcing/mass customization – that venture capitalists like Lee Lorenzen think that Facebook might be worth $100 billion.

    Relevant Links

  • January21st

    Launched just before the holidays, Los Angeles-based nvohk aims to create the first community-managed, environmentally conscious, surf-inspired clothing company. It is currently recruiting a minimum of 20,000 members (capped at 40,000), each of whom will contribute USD 50 in exchange for the chance to co-develop the nvohk brand. Members will make major business decisions including logo, web and product design along with advertising; they’ll also receive 35 percent of nvohk’s net profits in the form of points that can be redeemed to purchase products, as well as 25 percent off all nvohk goods. nvohk, meanwhile, will donate another 10 percent of its net profits to environmental organizations selected by its members.
    Brendan Lynch, nvohk’s president, explains: “Consumers are concerned with the environment and want to be associated with brands that are too. With nvohk, members have the opportunity to make critical decisions that not only affect the direction of the brand, but also make a positive impact on the world around them.”

    nvohk has just started to recruit members, with only 400 or so signed up by early January, so it’s still too early to tell whether it will meet its target number. Assuming it does, however, this will test the power of the crowds on a new level. Joint corporate decision-making by tens of thousands of people should make for an interesting ride; on the other hand, with a common interest in surfing and a shared concern for the environment, they just may have what it takes to make it fly. One to watch!

    Relevant Links
    As Reported on Springwise, 1.08.08
    Project Nvokh

  • January11th

    OpenDNS is a great company with a somewhat geeky product that almost everyone can benefit from. DNS servers track user-friendly web names (like www.openmarketing.com) and how they correspond to hard to remember IP addresses (mine here at OpenMarketing is 207.44.169.197. Kind of rolls off your tongue doesn’t it.) Every time you surf the web, a DNS server somewhere is doing a look up to translate the web address you requested into an IP address. If you’re running a home network, it’s likely that your ISP – those nice folks at Comcast or AT&T – gave you a set of IP numbers and told you to enter them into your router, to tell your router where to go to do DNS lookup.

    To use OpenDNS, set up an account and (optionally) enter the OpenDNS servers IP addresses into your router:

    From within your account, you can set up shortcuts to directly navigate to the various sites you frequent. For example, if you use Google mail for applications, set up a shortcut called “mail” or even “m” and everytime you enter “m” into your browser window you’ll go directly to Google mail. Short cuts are very handy and I’ve become addicted to them.

    Equally handy is the ability to block adult sites. I’ve got nothing against this kind of content in theory. In practice, I don’t need or want to fall into a X-rated site by accident nor does anyone else in my family.

    How OpenDNS makes money is using what is called the direct navigation method. Shortcuts are great but every once in a while we humans make mistakes. To the extent we enter something in the navigation bar that is not a shortcut up comes a page that looks like this:

    This page and all the links on it are controlled – and presumably monetized by OpenDNS.

    What Makes this an example of Open Marketing?
    Aside from the name, OpenDNS is based on open-source technology and as such can’t charge a licensing fee for its software or for its core service it offers customers. What makes this an interesting example of OpenMarketing–in my view–is that this hasn’t stopped the company from monetizing what it has. My best guess is that the company is profitable. Certainly, the company is growing at a torrid rate.

    Relevant Links

  • December18th

    On the one hand, its delightful to see AT&T touting itself as “Open”. That gives us three ostensibly open-mobile networks here in the US … in the form of Verizon, AT&T, and T-Mobile. AT&T has always been open as has T-Mobile – in the sense that their GSM technology allowed you to purchase unlocked devices to run on their networks. Contrast this with Sprint and Verizon each of which supports a slightly different flavor of CMDA. Sprint does not allow foreign devices … although it is considerably more liberal when it comes to foreign applications like Mobio’s. Verizon has always run one of the most closed networks, where both foreign devices and applications are barred from its networks. So its great to see Verizon joining the Open bandwagon with a commitment to open up its network by the end of 2008. T But the end of 2008 is a long time away and a lot can happen in a year. So while we applaud Verizon’s for saying they’re “Open,” we want to see them put their money where their mouth is … that is put capital behind making their network open.

    Not to be outdone, AT&T followed with an “open announcement” of its own. This is clearly a marketing announcement only and one that does not rock the mobile world here in the US. GSM-based mobile phone companies – we have two in the US … AT&T and T-Mobile … start out far more Open than those based on CDMA. The technology allows you to take any unlocked phone and run it on any GSM-based network in the world. And AT&T has always allowed both “foreign” (not purchased through AT&T) devices and foreign applications on its network. T-Mobile is not quite as liberal on the application side so the AT&T announcement will – no doubt – put pressure on executives there to open up their network to downloadable mobile applications other than those available through its TZone program. Largely the issue with T-Mobile is that they don’t have their own data network but lease capacity from others, which means that they have kind of a love:hate relationship with all-you-can-eat mobile data plans. Love ‘em – but only so long as I can ensure the consumer is buying a lot of value-added applications from T-Mobile. Hate ‘em otherwise … because there’s a chance we might be losing money on ‘em. If you get my drift.

    Both AT&T and Verizon are getting in on “Open Chic” in response to Google’s announcement of the Open Handset Alliance aka “Android”. This is a move to create a phone operating system based on Linux that will work across networks and will allow customers to create their own mobile widgets and applications and contribute them to the phone ecosystem. However this shakes out, one thing is clear. Mobile phone companies like to sell applications that Google, Mobio, and others in the mobile ecosystem would like to give away for free in exchange for advertising support. And consumers are getting fed up with paying through the nose for mobile phone service in the US that is far inferior to that seen in the rest of the world. The situation is likely to get worse before it gets better. Why? Because Census data shows that the cost of telephony service – which used to amount for 7% of household income – is now pushing into double digits.

    Relevant Links

  • December11th

    Henry Chesbrough, a strong proponent of “open innovation,” is touting a new concept: open business models. In his current book, “Open Business Models: How to Thrive in the New Innovation Landscape,” Chesbrough cites case studies from IBM and Procter & Gamble that illustrate how major corporations can successfully remake closed business models into more open ones that rely on outside networks and crowdsourcing. One way to open up involves capitalizing on R&D efforts that fall outside a company’s core business, a strategy Chesbrough dubs “inside-out”: “There are usually lots of products within most large companies that are stuck, bottled up, or on the shelf. Some of those ideas can become more viable if licensed or sold to an outside company. Another tactic for companies who want to try new, open business models is to create experimental or spinoff brands that, if they fail, won’t damage the main brand. For instance, Google has a separate Web page, mashedup.com, where it can try things out under another name and see how customers react. What they want is indicators of success in a lower-volume environment before going big and without doing any damage to the brand.”

    Source
    Business Week 28 Nov 2006

  • December4th

    On December 1st, 3 UK commercially launched the X-Series mobile Internet service. Consumers will get cheap flat-rate Internet access and access to a number of preloaded applications on their phones that will connect to the Internet — including Skype, Yahoo!, and Windows Live Messenger. We think this is a good move because consumers get access to some of the most-used online applications for free, without having to browse or download them. The service also complements popular existing Internet services instead of trying to compete with them. Although we expect few operators to follow 3’s example in the short term, the fixed Internet business model will spread to mobile over time. To be successful with the mobile Internet, operators will need to follow 3’s example by opening up, introducing flat-rate data access, seeking partnerships, and actively engaging with their subscribers to improve products and services.

    Source
    3 Redefines What The Mobile Internet Should Mean For Operators Forrester Research, December 1 2006

  • November29th

    A few more stories like this might just make us think that the walled garden might finally tumble.

    Do the mobile operators use their market power – some might even call what they have a monopoly power – to block folks in the mobile content business from being able to distribute their content for free to everyone who wants it? You might think so but we could not possibly comment.

    Google on the other hand apparently has no problems with its executives commenting on this topic. Chris Sacca, a senior executive at Google in charge of special initiatives, criticized mobile phone operators for trying to prevent their users from accessing Internet applications, specifically Google Mobile Maps. Google Mobile Maps gives access to interactive maps and satellite images, and also includes search results and details about local businesses. It also provides detailed directions to a location picked by the user. On Monday, Sacca told an event at Oxford University’s Said Business School that “we’ve been getting notes from some of the telco carriers who are saying ‘look, you need to stop our customers from downloading this thing’.”

    “They’re inserting themselves in between you and an application that you want. I think that has scary, scary implications,” added Sacca, who was appearing on a panel titled Silicon Valley Comes To Oxford… Several other dot-com entrepreneurs also warned that the mobile industry faced massive challenges, and cannot expect to keep its users tightly controlled indefinitely. Matt Cohler, vice-president of strategy at Facebook, said that the major question facing mobile operators is what it does “when IP really takes over the remaining portions of the bridge that it hasn’t yet.” Reid Hoffman, chief executive of LinkedIn, was even more critical.

    “I think it’s inevitably just a matter of time before general IP and open protocols get to mobile phones. And it’s like ‘are you sure you want to be standing there when the dam finally goes down?’,” Hoffman told the event. “I think a lot of people in Silicon Valley are agitating to work out ‘how do we take the dam down faster?’,” Hoffman added.

    Earlier this month, 3 launched a service which gives users flat-rate access to mobile broadband services. Analysts believe this is an indication that the mobile industry has realized that it can’t keep its customers trapped in ‘walled gardens’ where they can’t freely access Internet services independently of those authorized by the operator.

    Source
    As reported Graeme Wearden and David Meyer, ZDnet UK – November 27, 2006

  • October16th

    To attract more users to its Firefox browser, Mozilla’s business development team turned to Stanford University. Not the business school, but the Hasso Plattner Institute of Design. A B-school class would have focused on market size and used financial analysis to understand it. This D-school class used “design thinking” instead. They began with consumers and used ethnography, the latest management tool, to learn about them. The power of this new approach to promote innovation and open up business opportunities is attracting the attention of leading corporations. Design has evolved from a narrow discipline dealing with the form and function of products into a major new approach to developing business models. As BusinessWeek recently put it, “If engineering, control and technology were once the central tenets of business culture, then anthropology, creativity and an obsession with consumers’ unmet needs will inform the future.” The best design schools and programs are multidisciplinary. They combine engineering, business, design, and social sciences. They team-teach using groups of professors and outside professionals. And the students are organized in groups to operate as teams. D-school grads often have both extraordinary depth in a field and the breadth of knowledge to apply it. Having all those parts embedded in one person’s brain can put you over the top in terms of the ability to innovate.

    BusinessWeek 1 Oct 2006

  • July18th

    Writing on the evolution of open source software, Aztec Software’s Shirish Netke notes that “Open source is not about free software. It is really about a new business model for software services.” A 2004 InformationWeek study found that two-thirds of companies surveyed used open source products, and an additional 16% expected to implement open source software in 2005. While many companies are drawn to open source for the immediate cost savings it offers, others are attracted by the increased interoperability and larger resource pools that open source engenders.

    While the proliferation of Linux is used as a benchmark for open source adoption, the real opportunity in open source is in infrastructure components such as databases, application servers and portals that form the “plumbing” of an enterprise software application. This boom in open source applications creates an additional boom in support businesses. Some companies provide their software for free, but create a revenue stream based on subscription, maintenance and support. Other vendors specialize in managing the legalities related to open source, while others specialize in providing knowledge workers with the skills they need to optimize their companies’ open source applications. “The new economics of open-source software are similar to the economics of free Internet search, TV, radio, or checking accounts,” writes Netke. “The money is not in the product; it’s in the services and value delivered around the product.” 

    Sandhill 6 June 2005